Payment Method

We accept PayPal and all major Credit/Debit Cards as well as Cheques /Postal Orders subject to clearance. Once we have received cleared funds we shall then endeavour to dispatch your goods A.S.AP

 Refund Policy

In the unlikely event that you’re not completely satisfied with your order, we will be happy to refund you. You should contact us within 7 days of receipt of your purchase. All goods should be returned to us in an unused re-saleable condition within the original packaging (all tags attached) with the original proof of purchase within 7 days of receipt of goods and/or to be free of any hairs.

You will be required to pay an additional standard delivery surcharge to cover the cost of P&P once re-placing an existing order. If the exchange item is deemed to be more expensive than the original exchange item - you will be required to add this payment to the final total of your order in the form of Cheque/Postal Order all call our sales team to take payment over the phone using a debit/visa card.

 Damaged items

Please notify us within 24 hours upon receipt of receiving the item ensuring to attach photos of the damage. We will reimburse postage costs on damaged items up to the original delivery charge.

Please complete our enquiry form situated within our CONTACT Us page at the bottom of this page within 24 hours of receiving the item outlining the details of your exchange/refund/damaged goods as outlined below, please ensure you obtain the correct recorded proof of posting – as we're unable to Refund/Credit any items which we do not receive.

Once having received your items we will inspect the item of any damage and defects and email you confirmation of the said refund.

Please email any enquiries to Info@jasperandhooch.com in relation to any of the above via our CONTACT Us page. Please be sure to include within the Comments box as follows;

• Invoice Number if applicable.
• Reason for the return.
• Photos of damaged items.
• Date you received the item.
• The correct recorded proof of posting.
• Refund or replacement.

*Important Notice*

Please be mindful in making sure that you measure you dog correctly before placing an order using the size guide situated on the bottom left of the page to avoid disappointment,  especially when placing orders for our Puppia range as all Puppia harnesses/Jacket harnesses are not standard sizes and therefore they do come up very small.

Please supervise whilst playing with toys, as some of our toys have squeakers and stuffing inside and could be hazardous to your dog. They need a watchful eye! Just like children do to prevent choking.

 Secure online ordering

All Jasper & Hooch online purchases take place using the latest up to date technology therefore protecting all our customers. All Pay Pal’s transactions are secure and all personal information is protected through (SSL) ensuring that all of your transactions are secure and encrypted at all times.